ORDERS AND RETURNS POLICY

This page covers our policies about buying dresses and other clothing items or services and how returns and refunds are handled.

 

Your experience and satisfaction with our company is our top priority. Understanding our rules about orders, returns and refunds is crucial. We recommend you read this section completely and contact us by phone or email if you have any question. Please note, we may change / update the following policies at our discretion without prior notice to you.

 

When you place an order for dresses or any other apparel production, samples, garment treatments, trim sourcing or any other product or service, when you pay an invoice that we sent, you agree to the terms and conditions listed below. This agreement follows and extends to all orders placed with our company whether on this website or otherwise.

 

Satisfaction guarantee:

When you order garment manufacturing, wholesales, treatments, samples, trim development and the likes, we guarantee everything will be made according to your approved specifications or within an acceptable tolerance. If a product or service you receive is not made to your specifications, please let us know immediately. We will fix, repair or redo at our discretion at no additional charge to you.

 

Lead times:

We will acknowledge your order and contact you if we need any detail, usually within 1 business day of receipt.

 

Lead times vary depending on the type of production or service you are ordering.

 

Average lead times are given on product and services pages when possible. These lead times are the average time it takes us to complete the products or services and only start from the moment we have complete information.

 

Once we have complete information about the sample, production or service on your order we will confirm your delivery date.

 

We do our best to get orders out the door as quickly as possible. Custom garment manufacturing is notorious for delays, understandably so, it can takes a lot of back and forth to get things right. All of the delivery dates we give you are estimated. We unfortunately can't guarantee any delivery date. Please plan ahead.

 

Pricing:

Prices may change at our discretion without prior notice to you. The price will not change after we have accepted your production order unless you make changes.

 

We give a best guess estimate (usually +/-$2) within 1 business day from the time you submit a picture or a sample. This will give you an idea of how much it will cost to make the minimum production. If you are not happy with our estimate, please cancel your order within 72 hours for a full refund.

 

Please refer to each specific product page for type of price. If it's a deposit it will say so in the description. Some prices are shown as LDP, that means Landed Duty Paid, it includes shipping (air or boat, see product detail page) and duty. Other prices may show FOB, this means Freight On Board, the price show is for the finished products without any shipping or duty.

 

Sample redo:

We offer to redo a sample in the event of a change due to fit, wash or other reasons that would require a new sample. The decision to redo the sample is at our sole discretion. A $35 to $50 redo fee will be charged to cover freight and other cost participation. Customers who must have the sample remade even though we felt it wasn't necessary will pay a sample redo participation fee of $150-$300.

 

Sample review:

Customers have up to 45 days from receipt to review the sample and submit their comments. After 45 days, any changes will be done in production. A sample redo fee of $150-$300 will apply if we need to make another sample after 45 days.

 

Major design changes will cost a sample redo fee of $150-$300.

 

Production tolerances:

Although we aim to make your garment to exact specifications, the apparel manufacturing process is not as exact of a science as one may think, some tolerance is needed. You agree to the following production tolerances:

 

Chest: 1 inches

Waist: 1 inches

Hips: 1 inches

All other measurements: 0.5 -1 inches

 

The tolerance is based on the approved measurements for each size as shown in the graded specs. We send the graded specs for approval prior to cutting.

 

The tolerance can be on any measurement. For example, if the spec sheet calls for a 32 inch inseam and the actual production has an inseam of 31.5 to 32.5 inches it is considered within the specifications and acceptable.

 

There are color, wash, deconstruction and other tolerances as well. We follow the industry accepted tolerances in those cases. Please do not hesitate to contact us with any question about tolerances.

Production overages:

Any order 100 pieces and below could be over produced. This is due to the marking and grading + cutting process. We do not want to fall short either and sometimes it's very difficult to control on small quantities. And due to stock fabric MOQ, we have to buy a roll of fabric at least from supplier, a roll of fabric has 60 meters to 120 meters according to different type of fabrics, we have to use all of the bought fabric, otherwise we have to increase the cost into the product cost. By placing a production order with us you accept to automatically take and pay for any over production up to the following percentages:

 

50 to 100 pieces up to 30% over

101 to 200 pieces up to 20% over

201- 300 pieces up to 15% over

301- 500 pieces up to 10% over

501- 1000 pieces up to 8% over

1001+ up to 5%

 

If we over-produced more than the above, the excess will be offered to you at a discount. You are not obligated to take any overage beyond the above. 

 

Size ratio allowance:

 

Actual production may vary by size from the custom production PO you place. We do our best to produce exactly the size ratio you order. By placing a production order with us, you agree that we may deliver a different size ratio than ordered. This is especially true when a size has a small amount, like if 1 piece is ordered for a given size.

 

Payments:

Payments on Alibaba.com

Transactions made through Alibaba.com are encrypted, secure, and processed in as quickly as 2 hours. All major currencies are accepted – pay in your local currency to avoid bank conversion fees.

 

How to pay for customized products?

Settle details with supplier

Send an inquiry to the supplier about the product you wish to buy and settle the order details.

Confirm order

Review and confirm the order terms drafted by the supplier via My orders > Order details.

Pay using your preferred method and currency

 

Payment terms:

All orders under $5,000 are due in advance.

 

Orders over $5000 are paid 50% in advance and the balance one week before the scheduled shipping or after the TOPs are approved.

 

Orders over $50000 are paid 30% in advance and the balance one week before the scheduled shipping or after the TOPs are approved.

 

TOPs:

TOP is Top Of Production, a sample of each size that we finish before the main production and sent to you for approval. We normally only send TOPs for orders of 1000+ pieces. If you want to see TOPs for smaller orders, there will be a TOP charge and a forwarding fee.

 

Abandoned orders:

When the production is almost ready, we will send you a final invoice reflecting the actual amount produced. If there is a balance due, you have up to 5 business days to pay it. If that balance is unpaid within the 5 days, we may cancel your order. Any payment that has been made will be lost.

 

Further more, abandoning an order constitutes an automatic release allowing us to sell your garment production to anyone we want to recoup our cost of production. The goods may be sold with your labels and branding without further notice to you.

 

Cancellations and refunds:

You may cancel your order for a full refund within 2 business days of paying it.

 

After 2 business days, all sales are final. We may retain a fee and refund a portion of your payment in certain cases. For example, if you order a full trim development package and want to cancel after 2 business days we may charge a cancellation fee if we have already placed your trim sample orders. If you placed an order for dress production and cancel after we already started cutting your goods or after they are already done, the refund amount may be $0.

 

Refunds after 2 business days are entirely at our discretion and based on the amount of work we have spent on your project.

 

In certain cases the 2 business days period is extended to start from the time we give you an estimate, please see each individual product detail page to see if the 2 business days to cancel start from the time we give the estimate.

 

Shipping:

The prices shown on the site and / or the quote we give you do not include ground or ocean shipping anywhere in the world. Please contact us if you would like expedited shipping.

 

In certain cases we may require additional shipping fees. For example, remote areas, special items that are very large and/or very heavy…

 

Refused shipments:

If you refuse your shipment from us or it comes back to us undelivered for any reason, you will be responsible for the shipping cost both ways.

 

Returns:

Refund policy

Our refund policy protects you in case purchases don't meet the agreed terms. Apply for a partial or full refund within 30 days of receiving products.

 

Since all the garments, trim and services are produced to your specifications and with your brand / labels, all sales are final; we do not accept returns normally.

 

Damaged, off specs:

If we produced a garment outside of the specifications and/or the fit tolerance, or if we sent it to you damaged, we will fix, repair or replace at no extra charge to you.

 

How to apply for a refund?

Pay on Alibaba.com

Pay using your preferred payment method through the Alibaba.com platform.

Apply for refund if purchases don't meet the agreed terms

Go to My orders > Order details to apply.

Negotiate with us

If we can not respond or you are unable to reach a consensus, escalate the case for Alibaba.com to help resolve.

Get your money back

Receive your refund after the case is processed.